Q: What is the best setup for beginners?
A: Most of our formicariums are easy-to-use and suitable for beginners. We do however recommend either our Omni All You Need Starter Gear Pack or any of our Hybrid All You Need Gear Packs. They contain all you the basic equipment needed for every stage of ant keeping.
Q: What is the best setup for my species of ant?
A: If you hover your cursor over the SHOP Tab you will see a drop down menu. Hover it over the option ANT HABITATS and you will find a list of ant genera. If you know the genus of the ant species you are housing, select it and it will list all our products and gear packs suitable for your genus of ant. If you don’t know your genus of ant, try posting in our very helpful forum for help with identifying the genus/species of your ant,. We at AntsCanada are not taxonomists and cannot help with identifying ant species because there are thousands of species in the world. Remember to include clear, up close photos with good lighting, body length in mm, and date and location of capture. You can simply select GENERIC/FOR ALL ANTS and see what products we offer which are good for nearly all species of ants.
Q: Do you ship your products to my country?
A: Yes, we have been shipping all of our products worldwide for many years. We do not ship live ants in the mail. Note that we do not cover customs or duty fees that your country may incur on packages at the border. Live ants are sold only in select cities around the world and you must pick them up in person. See our GAN Project under QUEEN ANTS FOR SALE.
Q: What mode of payment does the AntsCanada Shop accept?
A: All purchases must be done via a secure PayPal payment. You can also pay by credit card if you do not have a PayPal account. Just select credit card payment via PayPal when checking out. We sadly do not accept direct wire transfers, money orders, nor check payment.
Q: What currency does the AntsCanada Shop use?
A: All prices listed in the AntsCanada Shop are in USD. If you are from a different country, not to worry as Paypal automatically converts the funds to your country’s currency when buying from us.
Q: How long will it take for my order to get to me/to ship?
A: The time it takes for your order to arrive after purchasing from us depends on the products chosen, the mode of shipment chosen, and whether or not we experiencing high season. The updated shipping times are usually listed somewhere on the product page of each product.
Q: Do you cover customs/duty fees?
A: No, we do not cover any customs or duty fees incurred at the border of your country.
Q: What is your return/refund/cancellation policy?
A: We deal with returns/refunds on a case to case basis. For damaged products we would be happy to send a replacement or offer a product refund. We will ask you for photos of the damage and may or may not ask you to mail your damaged product back to us. Sadly, we do not offer full replacements or refunds on damaged products. We offer free cancellation 24 hours after an order is placed, but requests for cancellation after 24 hrs would incur a cancellation fee of 10%. Packages that are returned to us due to bad shipping address or unclaimed package can be refunded minus the shipping cost and 10% fee. Packages that are unable to ship out due to bad address can be refunded minus a 10% fee. If this is the case, we will try to email you to get the correct address, but if you do not respond we will process the refund minus the 10% fee. In short, please make sure the shipping address entered and your email are correct when placing your order.
Q: Help! I purchased your Ultimate Ant Keeping Handbook Ebook and am having problems downloading it. How can I get it?
A: No problem! Email us with your order number and we would be happy to send it to you via email ASAP!
Q: How many ants will fit in your formicariums?
A: Our smallest formicariums, i,e, the Hybrid Nests hold approximately 500-1000 medium to large ants which can take 1-2 years to achieve. The larger formicariums hold well into the thousands. Our largest formicarium, the Omni Nest Xtra Large can hold hundreds of thousands of ants and generally takes years to fill up.
Q: What do I do when my colony fills up a formicarium?
A: You must attach another formicarium using tubing.
Q: Where is the instructions manual for my AntsCanada product?
A: Our manuals are downloadable PDFs from links directly on the product pages. We do this to be more eco-friendly. If you do not have an instructions manual, you can also try looking up some of our or some of our customers’ helpful video instructional guides on Youtube. Finally, if you need help with your AntsCanada product contact us and we would be happy to help!
Q: I have a question regarding the AntsCanada Shop/products that I don’t see here in this FAQ.
A: Please contact us and we would be happy to answer any of your questions! You can also find answers in our forum.